Python Job: Technical Support Engineer

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Job Skills

Company

NetApp

Location

Cork - Ireland

Job type

Full-Time

Python Job Details

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary


Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting and debugging complex software or network systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job Requirements


  • Good written and verbal communication skills in English + one of the following Hebrew/Italian/French/German
  • Good interpersonal communication and customer service skills and needed in order to work successfully with customers in high stress and/or ambiguous situations
  • Strong aptitude for leaning new technologies and understanding how to utilize them in a customer-facing environment
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem solving


Solid understanding of the following protocols and applications and troubleshooting thereof:

  • Storage concepts and infrastructure
  • Application architecture and building blocks
  • Database principle, query building
  • Networking concepts (NFS, CIFS, TCP/IP)
  • Familiarity with monitoring protocols


Basic understanding of

  • Windows and Linux Operating System
  • Virtual infrastructure
  • Remote authentication methodology and data collection on remote systems
  • SAN connectivity methodologies for storage systems


Knowledge of the following technologies will be considered an asset

  • OnCommand products suite
  • NetApp Storage System operating systems such as Data ONTAP
  • NetApp solutions developed around specific application such as FAS, E-Series, Metrocluster, SolidFire etc
  • Scripting or programming languages such as Python, JAVA, Perl etc
  • The usage of tools, logs, support tools needed to analyze system issues (sush as perfstat, packet traces, ASUP logs, etc)
  • NetApp High-Availability (HA) technology


Education


Education & Experience:

  • A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 3+ years of experience in a relevant technical support role.
  • NetApp/industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA etc)


Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

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